All orders must be processed through the Touch New Zealand Online Store and paid for in full, including shipping and handling costs. All prices are listed in New Zealand Dollars.
We are only able to ship to New Zealand addresses.
Timely delivery of your order is our top priority and we aim to dispatch your order the next business day after ordering and for you to obtain your product(s) within 5 business days of order. If for any reason we anticipate a delay in dispatching your order beyond 10 business days, we will contact you to advise.
Should your order note arrive within 10 business days please contact us and we will track the courier consignment number.
Please contact us immediately if any items are damaged in transit and/or if we have under or over supplied you with product.
All balls will be supplied deflated.
If for any reason you wish to return any products, please contact firstname.lastname@example.org or phone 0800 TouchNZ for approval. We reserve the right to replace, refund or credit your account for any returned product.
Goods returned for reasons other than manufacturing defect must be returned within 15 working days to the distributor, in original packaging and in saleable condition. Damaged or used product will not be accepted for credit or exchange. Please provide proof of purchase with all returns.
Freight costs to return and re-send any replacement items may be buyers’ responsibility unless otherwise agreed to by Touch New Zealand. You may be credited or refunded some or all freight costs if we are satisfied that in our opinion it is our responsibility to do so.
Touch New Zealand
517 Mount Wellington Highway
Touch NZ Credit Card Information Policy:
Touch NZ uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real time
- Touch NZ does not have access to your full credit card number, your credit card number is secured with DPS.
- DPS has bank grade security, all transaction details are stored in their PCI-DSS compliant Data Centre.
- DPS Express Payment Software is certified with over 200 banks globally.
Visit www.paymentexpress.com for more info on online credit card payments.